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kedstac
Participant
July 4, 2019
Question

Prevent CC automatically upgrading on Macs

  • July 4, 2019
  • 2 replies
  • 511 views

We have CC suite 2018 packaged and installed on our Macs. We built the package when our subscription started nearly a year ago.

Quite often, parts of the suite, usually Illustrator and Photoshop, upgrade themselves to the 2019 version, which we clearly are not licensed to use, as it says this is a trial version, and wants us to purchase. We this happens, we completely remove all Adobe programs from the Macs (using rm -rf) and reinstall from our clean package. This wastes a lot of time, but this is the advice we received on one of the rare occasions that I have been able to contact the Adode support desk.

Yesterday, one of the Macs upgraded Illustrator to the 2019 version,  and I did the usual as above. This time Illustrator immediately upgraded itself again. Thus the Illustrator program is unusable.

Does anybody know how to disable these automatic updates?

Thanks in advance.

    This topic has been closed for replies.

    2 replies

    Vikrant R
    Vikrant R
    Inspiring
    July 5, 2019

    Could you give some details about the type of account you have and how you're deploying your apps?

    For example, if you're using standard Named user licensing to give access to users, you can upgrade to the latest versions as soon as they become available!

    If you're using some of the legacy licensing models, such as "Device Licensing" or the even older "Serial Number" licensing, then you need to migrate to one of the newer licensing models. Reading the symptoms you're describing, it seems to me that you've done the original deployment using one of the older methods, which are not supported for CC 2019 apps, and hence they revert to trial mode.

    If you could provide some details, we'll try and help you get the latest versions of apps to your users.

      K
      kedstacAuthor
      Participant
      July 8, 2019

      We're using device licenses and I know that we are going to have to upgrade to shared device licenses. That however I feel is beyond the scope of our question. What we want to is disable automatic update on CC. We want to control the deployment, not have Adobe dictate to us when an update is going to happen. As a college, updates cause us immense disruption to our teaching schedule. We need to control when updates happen.

      Shared devices licenses are a whole new headache that we don't see any advantage of. We don't want our students to have their own Adobe ids; there is no advantage to them in having an Adobe id and it means a huge amount of unnecessary work on our part to create them for our students. Adobe collecting data on students is probably in breach of GDPR.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      July 4, 2019

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