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M
Me.5
Participant
October 24, 2022
Answered

Probe-Abo lässt sich nicht kündigen, Abo kündigen

  • October 24, 2022
  • 2 replies
  • 1570 views

Hallo,

Ich habe ein Problem und kann nirgendwo Hilfe finden. Ich habe ein Probe-Abo abgeschlossen, was ich gerne kündigen will. Der Button zum Konto-verwalten fehlt jedoch komplett. Da steht nur ich hätte ein Abo für Unternehmen abgeschlossen, obwohl ich eigentlich eins für Studenten ausgewählt hatte. Wo soll ich mich melden? Mein Probe-Abo ist abgelaufen und ich will nicht dafür bezahlen, wenn ich es eigentlich kündigen will!

Hoffe einer kann mir helfen.

This topic has been closed for replies.
Correct answer kglad

if the plan administrator is your school, contact that person.

 

if it's you, use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

2 replies

M
miriam_8910
Participant
August 30, 2024

Hallo Me.5,

 

kannst du mir sagen, wie du das Problem gelöst hast ? Ich habe dasselbe Probem

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
August 30, 2024

Hi miriam_8910,

We hear you!
Do you get any particular error when you try to cancel your subscription? could you share a screenshot?

We are here to help.

 

Thanks,

Shivangi

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
October 24, 2022

if the plan administrator is your school, contact that person.

 

if it's you, use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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