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March 24, 2016
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  • March 24, 2016
  • 1 reply
  • 298 views

I updated subscription to Photoshop CC 2015 from the account of the money was withdrawn , but the program does not start , why ? Windows 8.

    This topic has been closed for replies.
    Correct answer alisterblack
    1. Ensure you are using the correct Adobe ID.
    2. Sign out and sign back in to the software by going to Help>Sign Out
    3. Make sure you are connected to the internet
    4. The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.
      • Close the Creative Cloud application.
      • Navigate to the OOBE folder.
        Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
        Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
      • Delete the opm.db file.
      • Launch Creative Cloud.

    1 reply

    alisterblack
    alisterblackCorrect answer
    Inspiring
    March 24, 2016
    1. Ensure you are using the correct Adobe ID.
    2. Sign out and sign back in to the software by going to Help>Sign Out
    3. Make sure you are connected to the internet
    4. The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.
      • Close the Creative Cloud application.
      • Navigate to the OOBE folder.
        Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
        Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
      • Delete the opm.db file.
      • Launch Creative Cloud.

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