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Participant
June 2, 2020
Answered

problem license

  • June 2, 2020
  • 2 replies
  • 685 views

Hello The company in which I work with two Adobe licenses is able to connect 4 macs in total. The same person manages the two licenses so even username, mail, account... Normally both licenses should appear on the company account but just one appears. How to solve the problem Thanks for your help

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Correct answer Jeffrey_A_Wright

To add to Nancy's suggestion, Apogeesport34, I am showing that you have both a Creative Cloud for Team and a Creative Cloud for Individual membership assigned to the e-mail address you used to post to this public discussion forum.

 

I would encourage you to cancel the individual membership as it is providing no additional value.  You will still be limited to using the software on up to two computers.  You can use the process listed in http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html to cancel the membership.

 

I will also move this discussion to the Enterprise & Teams forums, in case you have additional questions on how to utilize the Creative Cloud for Team membership.

2 replies

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
June 2, 2020

To add to Nancy's suggestion, Apogeesport34, I am showing that you have both a Creative Cloud for Team and a Creative Cloud for Individual membership assigned to the e-mail address you used to post to this public discussion forum.

 

I would encourage you to cancel the individual membership as it is providing no additional value.  You will still be limited to using the software on up to two computers.  You can use the process listed in http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html to cancel the membership.

 

I will also move this discussion to the Enterprise & Teams forums, in case you have additional questions on how to utilize the Creative Cloud for Team membership.

Nancy OShea
Community Expert
Community Expert
June 2, 2020

Sorry but I have no idea what you're asking.  

 

An individual license is good for 1 person only and cannot be shared with other users.

 

A business with more than 2 employees should have a Teams account and enough seats for each user.

https://www.adobe.com/creativecloud/business/teams.html

 

Nancy O'Shea— Product User & Community Expert