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A
Anonymous
September 18, 2015
Question

Problem to activate the licence after uninstall-install Acrobat from CS6

  • September 18, 2015
  • 2 replies
  • 413 views

Hello,

One of my users had constant problems with Adobe Acrobat (It was freezing) and i had to uninstall-install it to make

it work properly. (From the CS6 installer we use)

I could not install it with the licence he is currently using, so i had to install it as a trial to unblock him.

Is there a way I can activate it from the suite ? How can i manage to get it activated ?

Thanks in advamce,

Cheers,

Sebastian

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2 replies

AadeshSingh
AadeshSingh
Participating Frequently
September 20, 2015

Hi sebastianhdpwll,

Installed for standalone Acrobat is different from Creative Suite version & will not accept the same licence key.

You need to install it from the CS6 installing disk & then try to activate the entire CS6 package after deactivating it (Learn to activate or deactivate Adobe apps.).

Regards,

Aadesh

A
Anonymous
September 30, 2015

Hi back Aadesh,

The licence problem is now resolved, but now Acrobat goes back to the "not responding" when the user opens a PDF. But the problem is not

occuring everytime.

Thanks for you help.

PS : Here is the log :

Description:

A problem caused this program to stop
interacting with Windows.

Problem signature:

Problem Event Name:                       AppHangB1

Application Name:                            Acrobat.exe

Application Version:                          10.1.1.33

Application Timestamp:                    4e64e9d5

Hang Signature:                                 bd81

Hang Type:                                         1

S Version:                                           6.1.7601.2.1.0.256.48

Locale ID:                                           4108

Additional Hang Signature 1:            bd81abc710ea053134b4d51418f33714

Additional Hang Signature 2:            5efd

Additional Hang Signature 3:            5efd8a25ef5ca94956cd590e7f8bd07c

Additional Hang Signature 4:           bd81

Additional Hang Signature 5:           bd81abc710ea053134b4d51418f33714

Additional Hang Signature 6:           5efd

Additional Hang Signature 7:           5efd8a25ef5ca94956cd590e7f8bd07c



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