Participant

Answered

Problem with Adobe CC 2017 Update

Forum|Forum|9 years ago
November 4, 2016
3 replies
2084 views

Today, I've updated my Adobe CC apps to the new 2017th version. Everything works fine except After Effects 2017 and Animate CC which did not reactivate after updating and the CC-Software says, I have to buy it and I've got only the trial-version right now. I already tried to reinstall those apps, to log out and log in again, I also tried to start the AdobeSerialization.exe again (I have to activate my apps by using this software, because I use a license which is activated by my vocational school) but non of these posibilitys solve the problem.

Is there anyone who also knows this problem or how to solve it?

Best regards

Luca.

This topic has been closed for replies.

Correct answer Randy Brightman

Run the cleaner tool then reinstall the Adobe suite. Worked for me.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Randy BrightmanCorrect answer

Participant

Run the cleaner tool then reinstall the Adobe suite. Worked for me.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Randy Brightman

Participant

I am having the same issue with a Device License system. Every other program works fine, after effects 2017 prompts the user to login.

Jeffrey_A_Wright

Legend

Moving this discussion to the Deployment for Creative Cloud for Team, Enterprise, & CS forum.

Participating Frequently

End all Adobe related processes from Task Manager.

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

Appdata

It will open Appdata folder.

Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete " Opm.db" file.

Once you had deleted Opm.db file , relaunch Adobe Creative Cloud app and then Sign in .

Then launch After Effects applications and check?

Still same?? Let us know if you had installed any other Adobe apps using serial number like Non-CC Adobe apps ?

luca.gommAuthor

Participant

Hey,

thanks for your answer.

The problem is still there :/

After the relogin it shows "Up to date" just before it changed back to "Try now".

No, I haven't installed any other app using a serial number.

Best regards

Luca