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A
Anonymous
June 27, 2014
Question

Problem with Adobe Pro and Reader on terminal server

  • June 27, 2014
  • 1 reply
  • 6550 views

Hi,

We have have a Terminal Server environment with Adobe Pro and Reader. We have security for Adobe Pro, so only certain user has access to Adobe Pro and all users has access to Adobe Reader.

Some users receive many email with pdf's attachments in Outlook and need to print these attachments. They use the Outlook function to print email and attachment automatically. The users who has access to Adobe Pro can print attachment automatically with no problem.

The problem is user who only have access to Adobe Reader. The user can't print attachment automatically with the email, only the email is printed. But, they can open attachment and print with Adobe Reader. But, it's impossible to open each attachment because there are so many.

Thanks for your help.

Jonathan

This topic has been closed for replies.

1 reply

A
Anonymous
June 27, 2014

You are aware that Acrobat and Reader share many of the same components?  This may be one that you have stumbled upon.  While it appears you have been able to prevent access to the main capabilities of Acrobat by your Reader users, since the two applications share components you may have inadvertently blocked the Reader users from being able to print PDF attachments automatically.

A
Anonymous
July 3, 2014

Hi,

So the best solution is unistall Adobe Reader and install another PDf software like FoxIT Reader ?

Thanks!

Jonathan

V
Adobe Employee
vdobhal
Adobe Employee
July 3, 2014

Hi,

Can we know, how have you blocked access for Acrobat Pro for certain users? Are you doing it through some Group Policy or some thing else? We will be able to help better once we understand the complete scenario.

Thanks,

Vinod

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