Skip to main content
A
Anonymous
December 19, 2013
Question

Problem with CCP, Muse (and others) cannot find Set-up.exe

  • December 19, 2013
  • 1 reply
  • 1282 views

Hi there

This is the first time I am trying to build a package, but it will not work. This has now taken enough hours of my worktime, so I am asking here for help.
I started with building a package that included the whole list of all available apps but some of them went wrong. I thought it might have to do with diskspace so I started over. Same problems....

When checking the log, I noticed "APRO11.0.0sv_SE", "EDGE2.0.1en_US" & "MUSE7.1sv_SE" went wrong.


To save time, i started trying to "package" only Muse so I would not have to wait so long for every try...
Creating the package is a success, but the exefile that is created does not work, nor is the MSI file. )

What I tried :

- another computer (WIndows 7 32 bits)

- another computer (Windows 7 64 bits)

- another computer (Windows 8 32 bits)

- changing the tempfolder to c:\temp in Windows, no changes in behaviour.
- reboot the computer ( of course)


But over and over the same problem.


Here is the logfile that I am getting over and over:

12/19/2013 16:22:05[INFO] AdobePackageBuilder - Build Version - 1.4.0.37

12/19/2013 16:22:05[INFO] AdobePackageBuilder - Logging Level verbosity Set  to 4

12/19/2013 16:22:10 [INFO] AdobePackageBuilder - Sucessfully extracted the product at E:\temp\{3111628B-7ACC-4CE4-AEBF-B700C1F464D9}\ACCCx2_2_1_260

12/19/2013 16:22:10 [INFO] AdobePackageBuilder - Extraction completed with return code = 0

12/19/2013 16:22:17 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 16:22:17 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 16:22:17 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 16:22:17 [INFO] AdobePackageBuilder - ASU at Path (G:\A\Adobe Cloud MSI2\Build\Setup\MUSE7.1sv_SE\Set-up.exe) is not found. Skipping copying and renaming.

up.exe). Maybe the file is renamed in a later part of the process? 


I added a list of servers to the firewall exception list (microsoft TMG), but I also connected a laptop to the internet using my phone, so I do not think this is network related...


Any help is greatly appreciated.
I look in older posts, but I could not find a solution.,

Friendly greetings,
Demesmaeker

Complete logfile of my first attempt:

12/19/2013 12:53:30[INFO] AdobePackageBuilder - Build Version - 1.4.0.37

12/19/2013 12:53:30[INFO] AdobePackageBuilder - Logging Level verbosity Set  to 4

12/19/2013 12:53:35 [INFO] AdobePackageBuilder - Successfully retrieved TargetName from OptionXML.

12/19/2013 12:53:38 [INFO] AdobePackageBuilder - Sucessfully extracted the product at E:\temp\{506B43B0-9C3D-4791-959D-960FB5A57990}\ACCCx2_2_1_260

12/19/2013 12:53:38 [INFO] AdobePackageBuilder - Extraction completed with return code = 0

12/19/2013 12:53:48 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

12/19/2013 12:53:49 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

12/19/2013 12:53:49 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

12/19/2013 12:53:49 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 12:53:49 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 12:53:49 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 12:53:53 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

12/19/2013 12:53:54 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

12/19/2013 12:53:54 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

12/19/2013 12:53:55 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 12:53:55 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 12:53:55 [INFO] AdobePackageBuilder - Copied File (payloads\setup.xml)

12/19/2013 12:55:18 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 12:55:18 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 12:55:18 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 12:55:18 [INFO] AdobePackageBuilder - ASU at Path (G:\AdobeCloudMsi2\Adobe Cloud MSI\Build\Setup\APRO11.0.0sv_SE\Set-up.exe) is not found. Skipping copying and renaming.

12/19/2013 12:55:46 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

12/19/2013 12:55:47 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

12/19/2013 12:55:47 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

12/19/2013 12:55:47 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 12:55:47 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 12:55:47 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 12:56:34 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

12/19/2013 12:56:34 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

12/19/2013 12:56:35 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

12/19/2013 12:56:35 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 12:56:35 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 12:56:35 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 12:56:48 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

12/19/2013 12:56:48 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

12/19/2013 12:56:48 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

12/19/2013 12:56:48 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 12:56:48 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 12:56:48 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 12:57:02 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

12/19/2013 12:57:02 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

12/19/2013 12:57:02 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

12/19/2013 12:57:02 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 12:57:02 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 12:57:02 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 12:57:33 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

12/19/2013 12:57:33 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

12/19/2013 12:57:34 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

12/19/2013 12:57:34 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 12:57:34 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 12:57:34 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 12:58:29 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 12:58:29 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 12:58:29 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 12:58:29 [INFO] AdobePackageBuilder - ASU at Path (G:\AdobeCloudMsi2\Adobe Cloud MSI\Build\Setup\EDGE2.0.1en_US\Set-up.exe) is not found. Skipping copying and renaming.

12/19/2013 12:58:43 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

12/19/2013 12:58:44 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

12/19/2013 12:58:44 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

12/19/2013 12:58:44 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 12:58:44 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 12:58:44 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 12:58:48 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

12/19/2013 12:58:48 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

12/19/2013 12:58:49 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

12/19/2013 12:58:49 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 12:58:49 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 12:58:49 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 12:58:53 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

12/19/2013 12:58:53 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

12/19/2013 12:58:53 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

12/19/2013 12:58:54 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 12:58:54 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 12:58:54 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 12:59:42 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

12/19/2013 12:59:42 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

12/19/2013 12:59:43 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

12/19/2013 12:59:43 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 12:59:43 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 12:59:43 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 13:00:12 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

12/19/2013 13:00:13 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

12/19/2013 13:00:13 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

12/19/2013 13:00:13 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 13:00:13 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 13:00:13 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 13:00:57 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

12/19/2013 13:00:57 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

12/19/2013 13:00:57 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

12/19/2013 13:00:58 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 13:00:58 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 13:00:58 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 13:01:04 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

12/19/2013 13:01:05 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

12/19/2013 13:01:05 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

12/19/2013 13:01:05 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 13:01:05 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 13:01:05 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 13:01:05 [INFO] AdobePackageBuilder - Copied File (payloads\UpdateManifest.sig)

12/19/2013 13:01:05 [INFO] AdobePackageBuilder - Copied File (payloads\UpdateManifest.xml)

12/19/2013 13:02:09 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

12/19/2013 13:02:09 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

12/19/2013 13:02:09 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

12/19/2013 13:02:09 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 13:02:09 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 13:02:09 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 13:02:26 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

12/19/2013 13:02:27 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

12/19/2013 13:02:27 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

12/19/2013 13:02:27 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 13:02:27 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 13:02:27 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 13:03:17 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 13:03:17 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 13:03:17 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 13:03:17 [INFO] AdobePackageBuilder - ASU at Path (G:\AdobeCloudMsi2\Adobe Cloud MSI\Build\Setup\MUSE7.1sv_SE\Set-up.exe) is not found. Skipping copying and renaming.

12/19/2013 13:03:22 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

12/19/2013 13:03:23 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

12/19/2013 13:03:23 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

12/19/2013 13:03:23 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 13:03:23 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 13:03:23 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 13:08:18 [INFO] AdobePackageBuilder - Successfully created Setup.ini file for Acrobat Customized Wizard.

    This topic has been closed for replies.

    1 reply

    A
    Adobe Employee
    Abhijit_Kr_
    Adobe Employee
    December 19, 2013

    Hi Demesmaeker,

    Please use the Exception Deployer process from the Exception folder to install Muse . You can refer to this link for more details.

    http://helpx.adobe.com/creative-cloud/packager/using-exceptions-deployer.html

    Hope it helps.

    Regards,

    Abhijit

    A
    Anonymous
    December 19, 2013

    Hello Abhijit,

    Thank you for the fast response.


    I am a bit confused now. Is the option you are giving me a workaround?

    Or is it that everyone has the same problem with Muse, Edge and Acrobat Pro?


    I would really like to package everything without "dirty tricks" and if possible, only 1 setup.
    We are using SCCM to deploy the tool, and since we just started buying Cloud Licenses, I would really like a good start!

    Regards,
    Demesmaeker

    A
    Adobe Employee
    Abhijit_Kr_
    Adobe Employee
    December 19, 2013

    Hi Demesmaeker,

    I am sorry but on Windows whenever you create a Package using CCP 1.3 and CCP 1.4 it will always create 2 Folders named Build and Exceptions. Acrobat, Muse and Lightroom gets into Exceptions while rest of the apps go into Build.

    if you are a Creative Cloud for team then you can install the package in any sequence but if you are a Creative Cloud for Enterprise customer you need to follow this process and sequence.

    Run the Exception Deployer pre command to install Acrobat XI Pro. Please ensure not to Launch Acrobat otherwise it will break licensing of the package.

    Then run setup.exe from the Build folder.

    Then run Exception Deployer post command to install Muse and Lightroom.

    Once you follow the above mentioned Installation process launch any products like Photoshop, Indesign so it can complete the Serialization of products and then you can launch Acrobat XI pro.

    Please let us know if you need further details.

    Regards,

    Abhijit

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices