Problem with connectivity of programs at school

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Hello,

my school bought Adoce Cretive Cloude licence for all students, but we have hudge problem with connectivity of programs. Students can´t work, becouse program are so slow. Sometimes, they can´t even open programs (Photoshop, Indesign, Illustrator). We checked school network and everything is ok, it is fast. Computers devices are also fine, RAM is 16GB, intel, 3,4 GHz, integrated graphics card.

It is really aynoyoing, becouse students payed for programs and they can´t work. They don´t have problem on their personal devices.

Thanks for any help or advice.

Denisa

Creative Cloud

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SuJoshiCorrect answer

Community Manager

You can contact your IT admin who can raise a support case on your behalf or can contact the support team directly by initiating a chat session, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.

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Denisa5EF8Author

Participant

No. I´m not. That's my colleague.

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S

SuJoshi

Correct answer

Community Manager

You can contact your IT admin who can raise a support case on your behalf or can contact the support team directly by initiating a chat session, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.

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SuJoshi

Community Manager

You can check the minimum system requirement to use the creative cloud apps: https://helpx.adobe.com/in/creative-cloud/system-requirements.html

If the issue persists, then I would recommend creating a support case from the console with the details so that our product experts can check the details.

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