PROBLEM WITH CREDIT CARD NOT ACCEPTED

Question

HELLO, 
LAST MONTH I CHANGED THE CREDIT CARD FOR THE MONTHLY DIRECT DEBIT ON THE BANK ACCOUNT.
I CAN'T UNDERSTAND WHY THIS NEW CARD HAS NOT BEEN ACCEPTED AND THE LAST DEBIT HAS BEEN DONE ON THE PREVIOUS CARD NOT ON THE NEW.
IN ADDITION, ON OUR ADOBE ACCOUNT I CAN SEE THE LAST INVOICE  IN A RES STATUS (EXPIRED SINCE 3 DAYS) BUT, THE DEBIT HAS BEEN DONE ON OUR PREVIOUS CARD, INDEED! SO THE LAST INVOICE SHOULD RESULT AS PAYED (SEE THE PHOTO ATTACHED)
WE WOULD LIKE OUR NEW CREDIT CARD SHOULD BE ACCEPTED 
 
THANKS FOR YOUR HELP
ILARIA VOLINO

Abambo · Answer

Do you have a teams or enterprise account? Use the adminconsole to contact Adobe support.

If you have an individual account, please contact Adobe customer care as indicated here:

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

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