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J
Jens_N
Participating Frequently
October 14, 2013
Answered

Problem with serial key when printing to PDF

  • October 14, 2013
  • 3 replies
  • 1007 views

I got the problem described in http://helpx.adobe.com/acrobat/kb/11001-update-printing-issue.html..  The workaround described in the article does not work, end users still being prompted for a serial key..

We are running:

Windows 7 64bit danish language

Office 2010 32 bit  danish

Adobe acrobat 11.0.0 English

can someone help me?

Thanks in advance..

Jens Nygaard

This topic has been closed for replies.
Correct answer hawz

You need to install 11.0.01 or later to resolves this.

3 replies

J
Jens_NAuthor
Participating Frequently
October 14, 2013

Thank you Hawz...

now i just got another problem.. :-)  when trying to update the MSI file "msiexec /a acrostan.msi /p xxxxxxxx.msp"

i can only update to version 11.0.1..  when i try to apply update AcrobatSecUpd11002.msp i came with an error "error 1334. the file 'zul.ilex' cannot be installed because it cannot be found in the cabinet file [filename]. This error may be caused by a missing or damaged"

However it works fine if i installed i manually...   are there any "correct" way to update my MSI file?

H
Adobe Employee
hawz
Adobe Employee
October 14, 2013

Jens

As the updates tend to be cummulative, you may as well go to current patch level through 11.0.04 quarterly  and 11.0.05 out of cycle.

Recommendations for AIP workflows are documented here: http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/aip.html

HTH

H
Adobe Employee
hawzCorrect answer
Adobe Employee
October 14, 2013

You need to install 11.0.01 or later to resolves this.

T
Test Screen Name
Legend
October 14, 2013

WHich of the two work-arounds didn't work?

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