Hi @patriciae88677164,
Thank you for reaching out. I understand that you are experiencing difficulties downloading your content from the Creative Cloud website using the Package Download capability. Based on my review, your account is associated with an active Creative Cloud for Teams subscription.
To help resolve the issue, please try the following troubleshooting steps:
Ensure that you have a stable and strong internet connection, as disruptions may affect the download process.
If the current operation appears stuck, try canceling the request and initiating it again.
If the issue persists, switch to an alternative browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge.
Clearing your browser's cache and cookies can help resolve potential conflicts that may be preventing the download.
Log out of your Adobe account, restart your computer, and sign back in before attempting the download again.
Additionally, you can try these steps to Download Your Synced Files
On Desktop:
Log in to the Creative Cloud Website.
Navigate to the Synced Files tab.
Click Package Files to generate a backup.
Note: Depending on the total file size, the packaging process may take some time. If you do not see the Package Files button, this indicates that no synced files are available.
Once packaging is complete, click Download.
If your content exceeds 5GB, multiple ZIP files will be created.
Hover over each ZIP file, click the three dots (•••) or the checkbox, then select Download.
On Mobile:
Log in to the Creative Cloud Website.
Go to the Synced Files tab.
Tap Package Files to initiate the backup process.
Once the package is ready, tap Download.
If your content exceeds 5GB, multiple ZIP files will be available.
Tap each ZIP file individually to access the Download option.
For further reference, please review Adobe’s official documentation on this process.
If the issue persists after following these steps, please let us know so we can explore alternative solutions.
Regards,
^AN
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