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J
João23944042z4c0
Participant
May 6, 2022
Answered

Problems creating the adobe account

  • May 6, 2022
  • 2 replies
  • 569 views

When I log in with my email, after entering the password, an error appears.

See file in attached image

 

This topic has been closed for replies.
Correct answer Vikrant R

Please open a support case. Our support team will be able to help. Go to Admin Console > Support and open a case.

 

I did do a quick check on the accounts. It seems the last names contain a 5-digit number and that's probably causing this issue.

2 replies

Vikrant R
Vikrant R
Inspiring
May 6, 2022

@João23944042z4c0 We looked at your account and it all seems okay right now. 

Can you please retry and let us know if you're able to sign in.

    J
    João23944042z4c0Author
    Participant
    May 6, 2022

    the problem is in two BBVA employee accounts, <email addresses removed> When they are doing the account creation process, it ends with an error, after entering the password.
    *João Bonito*
    <Contact information and email addresses removed>

    Vikrant R
    Vikrant RCorrect answer
    Inspiring
    May 6, 2022

    Please open a support case. Our support team will be able to help. Go to Admin Console > Support and open a case.

     

    I did do a quick check on the accounts. It seems the last names contain a 5-digit number and that's probably causing this issue.

    Vikrant R
    Vikrant R
    Inspiring
    May 6, 2022

    Sorry for the trouble. We're checking to see what could be the issue. Can you also provide some more context about where the issue is occurring? Are there any recent updates that you've made to your account or are aware of?

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