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A
aallai21
Participant
November 1, 2019
Answered

PROBLEMS DOWNLOADING PHOTOSHOP

  • November 1, 2019
  • 5 replies
  • 2004 views

HELLO... SO I HAVE AN ADOBE PLAN THROUGH SCAD COLLEGE. IVE HAD PHOTOSHOP AND ILLUSTRATOR DOWNLOADED THROUGH THE CLOUD BEFORE ON MY LAPTOP. ONE DAY THE APPS DISAPPEARED. EVERY TIME I TRY TO RE-DOWNLOAD THE APPS IT COMPLETES THE DOWNLOADS HOWEVER.. WHEN I CLICK ON PHOTOSHOP, ADOPE STATES "VALIDATING LICENSE" AND IT KEEPS POPPING UP OVER AND OVER.. I CANT OPEN THE APPS. 

IVE TRIED:

DELETING THE CLOUD, APPS ETC. 

MY SCHOOL SAYS MY PLAN IS ACTIVE

 

IT'S TIME FOR FINALS AND I NEED THESE PROGRAMS!!!!!

PLEASE HELP ME :'(

This topic has been closed for replies.
Correct answer David__B

Hi Aallai21,

You'll want to follow-up with your IT department or whoever is an administrator for your plan. The type of plan you have requires that you license it through the school network. Whoever is an administrator to your plan can open a support ticket for assistance through the admin console to assist.

 

Best,

- Dave

5 replies

Just Shoot Me
Just Shoot Me
Legend
November 1, 2019

What OS is your Mac using? 

There are problems with OS X Catalina. Talk to Apple about that.

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
November 1, 2019

See this help article.

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Contact Adobe Customer Care

https://helpx.adobe.com/contact.html

Nancy O'Shea— Product User & Community Expert
    A
    aallai21Author
    Participant
    November 1, 2019

    Sorry about the caps. I figured nobody would see my post haha. 

    Yes my Mac book is compatible . I went to the schools technology building today and they tried to figure it out. No luck. 

    They told me my next step would be to contact adobe. 

    Thanks for the replies

    David__B
    David__BCorrect answer
    Legend
    November 1, 2019

    Hi Aallai21,

    You'll want to follow-up with your IT department or whoever is an administrator for your plan. The type of plan you have requires that you license it through the school network. Whoever is an administrator to your plan can open a support ticket for assistance through the admin console to assist.

     

    Best,

    - Dave

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      November 1, 2019

      Please refrain from using ALL CAPS on public user-to-user forums. It's the same ting as screaming & shouting at people. 

       

      • Does you laptop meet minimum system requirements to run the latest Creative Cloud desktop app + your OS + other CC apps you intend to use?
        https://helpx.adobe.com/creative-cloud/system-requirements.html
      • Are you logged-in to Creative Cloud with your school's plan ID and password?
      • Have you contacted your school's IT department?

       

      Nancy O'Shea— Product User & Community Expert
        Just Shoot Me
        Just Shoot Me
        Legend
        November 1, 2019

        You need to talk to the IT department at your school. More than likely they, the IT department, distributes the software.

         

        Also posting in All CAPS is not appreciated.

        Best of luck.

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