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Participant
April 27, 2022
Question

Problems logging in to the Creative Cloud desktop app

  • April 27, 2022
  • 2 replies
  • 187 views

When I start the desktop app creative cloud, it always appears an error message (see image below). Then when I want to click Anmelden (Log in), it loads quickly and then the same window opens again. I can click so many time how I want on the button to log in and nothing happens.
When I want to uninstall the desktop app I can't because I have some othe adobe applications on my Mac. And those I can't uninstall because I need to do this on my desktop app (which I can't get into because the same screen always appears (as explained above)).

 

Can someone help me please. I need Adobe for my work!

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2 replies

Vikrant R
Inspiring
April 27, 2022
Participant
April 28, 2022

Thanks, I did it and could uninstall all my adobe applications, but when I installed the creative cloud desktop app again I had the same problem. I opened the app and the same window appeared and I couldn't log in.