Problems With Customization Wizard From 10.1.0 to 10.1.3

Question

I have been working on a custom installation of Acrobat Reader to roll-out to >200 workstations in our field offices. This project is not my primary domain, but I understand the steps involved. I am running into a roadblock getting from 10.1.0 to 10.1.3.

I understand how to:

*Unpack the .exe

*Create the customization file with the Wizard

*Repack the .exe

However when I reassemble the files, and run the .exe, it keeps me at 10.1.0. For some reason it doesn't seem to be registering the .msp file. I have reviewed various threads on this topic, but frankly none of the explanations make sense.

Could someone tell me what I am doing wrong?

Thanks!

EnterpriseHelp · Answer

If you're using a bootstrapper workflow rather than an AIP, read the bootstrapper section in the Admin Guide.

http://www.adobe.com/go/update_details

If that doesn't help, describe all your steps, the exact point of failure, and any errors you see.

Ben

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