Problems with Illustrator, missing access to Creative cloud applications

Question

I would really use support on the issue I am facing with the Illustrator program. I begun recieveing an error message while starting Illustrator on the computer "The program can't start because VCRUNTIME140_1.dll is missing from your computer. Try reinstalling the program to fix this problem" and pressing open in Creative cloud did not start the program at all. I reinstalled Illustrator with the same result. I contacted my corporate IT department and all they could offer was a 2015 version. After installing it (not knowing which version it was) now I do not have the access to the applications in the Creative cloud at all. It says I need to contact the administrator, however, I just do not have that person listed in my profile and have no idea who it is (waiting still to recieve feedback from the IT department). I hoped that maybe there is someone here who could help me on the issues I am facing?

Best regards, Joanna

SuJoshi · Accepted Answer

Hello Joanna,I apologize for the inconvenience caused to you. I would recommend you to contact your IT team who can raise a support ticket with our concerned team and our technician can assist you remotely in installing the application.

SuJoshi · Answer

Hello JMPSiemGam,

It seems that Visual C++ components are missing from the machine. Kindly install missing VC++ versions using the below link and check if you are able to access Illustrator: https://support.microsoft.com/en-in/help/2977003/the-latest-supported-visual-c-downloads.

You can take assistance from your IT on this.

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