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Participant
June 2, 2017
Question

Problems With Initial Install of CreativeCloud Apps

  • June 2, 2017
  • 1 reply
  • 272 views

Greetings!

We have been attempting to install the initial Creative Cloud app.  We are able to download the files OK, but install continues to run into errors. 

We've tried all the cleaning and the cleaner tool, with zero success.  We had a tech remote into our machine, with zero success.  He did suggest that we disable TrendMicro WFBS, which we will try at another break.  Hopefully this is the issue.

Thing is we do have another machine this was installed onto before.

Has anyone else run into these install problems with Creative Cloud?

System:  Win 7 Pro SP1 (ugh, yes I know.  Win10 and new machines soon)

Thanks for any insight.

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    1 reply

    rpandita
    Inspiring
    June 5, 2017

    Hi Gonzo425 ,

    There can be many reasons why the installation is failing.

    Can you send across the logs Log Collector Tool

    ~Rohit