Problems with multi accounts Adobe

6 replies
622 views
Translate

On my account there are 2 plans plus a single premiere pro license but I can no longer use any software for 2 months.

I'm afraid that they will conflict with the same account mario@oknetwork.it

Now, where I try to open Premiere the system go in loop loop.

I would like to address the problem by deleting all accounts and sharing only with a $ 70 month account and using Adobe software again.

This topic is closed to new replies. Start a new post to keep the conversation going.

alisterblackCorrect answer

Inspiring

Hi,

If you wish to cancel your Creative Cloud for Teams subscription you can do so by contacting us at Contact Customer Care

alisterblackCorrect answer

Inspiring

Hi,

If you wish to cancel your Creative Cloud for Teams subscription you can do so by contacting us at Contact Customer Care

Translate

M

mariomoroniAuthor

Participant

yes but I do not solve the problem. I have to work with Premiere on this mac as soon as possible...

Translate

alisterblack

Inspiring

Hi Mario,

If there is a problem with using multiple Adobe ID's then you can try the following.

The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.

Close the Creative Cloud application.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
Delete the opm.db file.
Launch Creative Cloud.

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.