Problems with password reset

@kglad @Prithiv Mohan30156689dnib 

Here is the new policy/update regarding password reset process with MFA enabled:

> If the customer has forgotten their password AND no longer has access to their phone - we can't help.

> If the customer has forgotten their password AND no longer has access to their Email - we can't help.

In the above 2 scenarios, all we can do is cancel the account, and the customer can set up a new one.

IMPORTANT: Support cannot help customers regain access to an account with MFA. However, we have a workaround for a very small set of customers who cannot self-serve: MFA users who have:

ONLY a primary email on their account,
AND have forgotten their password,
AND no security phone number,
AND no alternative Email.
The MFA workaround below only applies to those customers, and they must exhibit all 4 characteristics.