Problems with unattended Acrobat installation

Forum|Forum|13 years ago
March 27, 2013
3 replies
1317 views

Hi

We use the adobe customization wizard 11 to make an unattended Acrobat 11 installation.

The installation runs smoothly and no problems starting Acrobat after the installation.

We've choosen English (US) as language and the menus are in english.

But if we rightclick a word document and chooses "Convert to Adobe PDF", we are promptet for the seriel number.

If we try our volumelicensekey, we get the error “This serial number supports English (International) language. Please launch Acrobat in English (International)"

If I check the ini file, I can see that 1033=English (United States) are choosen as language.

Adobe refers to http://helpx.adobe.com/dk/x-productkb/global/acrobat-launch-language-mismatch.html

At the bottom it amongst other says: All Acrobat serial numbers support US English by default.

This topic has been closed for replies.

A

Anonymous

Did you try and use the MUI language functionality by selecting specific languages or all of the languages in the Adobe Customization Wizard? If so, to you have an All Languages serial number? If not, then that's the issue. It is required that if you use the languages feature in the Adobe Customization Wizard that you have to have an All Languages serial number.

EnterpriseHelp

Inspiring

Are you saying that Acrobat is activated and works fine on its own, but that when you use PDFMaker you get the serial prompt? Does the same thing happen when you open Word and choose "create PDF"?

K

KyndbyAuthor

Participant

Hi

Thanks for the quick reply.

Yes we launched Acrobat prior, with no issues

T

Test Screen Name

Legend

I don't know much about this, but a similar sounding problem suggests an idea. Did you ever launch Acrobat itself before trying to use the context menu? Perhaps it performs license initialisation on its first run.

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