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Jo33684846up72
Participant
Jan 19, 2024 3:46 PM UTC
Answered

Profile Picker not appearing

Hi - yet another issue with profiles in Adobe! I've got some Adobe Express projects on both of my Personal profile and my Business profile. I'm trying to merge them all to my Business profile, or ideally just trying to access the projects but when I sign out of Adobe Express, everytime I log in it only shows my Personal profile. 

 

I have turned the profile picker 'on' in my account settings, cleared cookies/cache, changed my password, a different browser and still it won't let me access my Business profile! Any ideas? Thank you!

    iCharlesCorrect answer
    Legend
    Mar 6, 2024 2:47 PM UTC

    Hi,

    I reviewed the account you used to post here and found no Business plans associated with your account. Please send me your registered email address via personal message. 


    ^CS

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    2 replies

    iCharlesCorrect answer
    Legend
    Mar 6, 2024 2:47 PM UTC

    Hi,

    I reviewed the account you used to post here and found no Business plans associated with your account. Please send me your registered email address via personal message. 


    ^CS

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    brad_5218
    Participant
    Feb 24, 2025 2:59 AM UTC

    Hello,

    I have the same issue but I'm supposed to be connected to a school/work account even though my account is personal. I see it is connected to my school, but I don't have all the products I should be able to use.

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