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PhoTo Dream Klaudius
PhoTo Dream Klaudius
Participant
June 6, 2016
Answered

PS and LL don't work

Hello.

I bought a package of 9.99 euros.

The money was already taken from my bank account, and the applications of PS and LL still do not work.

How long do I have to wait for it to operate.

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    alisterblack
    alisterblackCorrect answer
    Inspiring
    June 6, 2016

    Thanks.

    Try this.

    The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.

    1. Close the Creative Cloud application.
    2. Navigate to the OOBE folder.
      Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
      Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
    3. Delete the opm.db file.
    4. Launch Creative Cloud.

    If that does not work I would contact customer care to see if there are any issues with your billing. Contact Customer Care

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    4 replies

    alisterblack
    alisterblack
    Inspiring
    June 6, 2016

    It sounds like you have purchased a monthly subscription for the Creative Cloud Photography plan.

    To activate the applications sign in with the Adobe ID used to purchase. If you are already signed in with this Adobe ID you will need to sign out and then sign back in again.

    Sign in and sign out to activate Creative Cloud apps

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    PhoTo Dream Klaudius
    PhoTo Dream KlaudiusAuthor
    Participant
    June 6, 2016

    Exactly as I did. and still it does not work. I still have information that the trial period has expired. I can not install PS and LL

    Translate
    alisterblack
    alisterblackCorrect answer
    Inspiring
    June 6, 2016

    Thanks.

    Try this.

    The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.

    1. Close the Creative Cloud application.
    2. Navigate to the OOBE folder.
      Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
      Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
    3. Delete the opm.db file.
    4. Launch Creative Cloud.

    If that does not work I would contact customer care to see if there are any issues with your billing. Contact Customer Care

    Translate
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