purchased license but does not associate with account

Question

Hello,

I have bought 6 licences for my company.

From the admin console I can see that the licenses are correctly associated with the email address and I can see the Adobe Pro Id icon next to the user.

Every time I try to access the login works but Adobe keep telling me that I can use trial version for a few days and then I need to buy a license.

Could you please tell me how to fix the problem ?

kglad · Accepted Answer

do you have the cc desktop app on your computer? if yes:

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

JR Boulay · Answer

[MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS]

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