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Alissa5E95
Participant
August 25, 2020
Answered

Purchased product but only able to download on one device

  • August 25, 2020
  • 2 replies
  • 377 views

I purchased adobe creative through collegebuys for school and I successfully downloaded on my laptop but it is not letting me install on my computer, I am only getting the option to install the 7 day trial.  Please help.  

This topic has been closed for replies.
Correct answer SuJoshi

Hello Evelyn,

We are unable to find any active subscription/license under your account. If it is a student account then I would recommend contacting your internal IT or Faculty to get more details.

2 replies

E
Evelyn5F97
Participant
October 1, 2020

I'm having the same issue and logging out and back in does not work.

S
Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
October 1, 2020

Hello Evelyn,

We are unable to find any active subscription/license under your account. If it is a student account then I would recommend contacting your internal IT or Faculty to get more details.

S
Community Manager
SuJoshiCommunity Manager
Community Manager
August 25, 2020

Hello Alissa,

Kindly sign out from the creative cloud app and login again using your Gmail account under which you have an active entitlement which should fix your issue.

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