Purchased Program, Now getting Trial Ended 2 months later

Question

I purchased Adobe Creative Cloud on 1/29/21 as part of my community college course requirement. Now on 3/07/21 I am getting a notice that my trial has ended and I cannot access the program! Adobe has to have the worst customer service access ever! For what you have to pay for these programs there should be better customer support than a community board! I need to get into this program to complete my assignments. I even attempted to do a support chat, but now it's telling me that I need to contact my administrator, well could someone tell me who that is supposed to be considering I purchased this program on my own. Also are you seriously going to charge an additional fee for Photoshop after paying $200+ for Adobe Creative Cloud!

SuJoshi · Accepted Answer

It seems that the license is an active license under a different account. I have sent you a personal email with the account details. Kindly select the "personal account" option to activate the license and share the update.

Manan Joshi · Answer

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Also, have a look at the following link for the admin contact in case it applies to you.

https://helpx.adobe.com/enterprise/kb/contact-administrator.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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