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Participant
July 14, 2022
Question

Question About Student account for highschooler

  • July 14, 2022
  • 1 reply
  • 159 views

I made a account with my high school email and Purchase the account with all apps while I start it up it start start free trial but only last 7 day but right next to it in gray with text of Contact your administrator. Does that mean I didn't buy the plan and while I checked my account payment plans it does not say anything. Even when I try to look at my administration account it will  not allow me also does this mean I got to contact my school administrator 

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1 reply

Community Expert
July 14, 2022

Hi @Bean25241737jfct,

Go through the following links, they should be helpful

https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

https://helpx.adobe.com/hk_en/enterprise/kb/resolve-trial-and-license-expired-errors.html

In case none of the above helps, then contact your administrator. In order to locate who your administrator is, the following article might help

https://helpx.adobe.com/enterprise/kb/contact-administrator.html

-Manan

-Manan