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Participant
August 6, 2024
Answered

Random Reoccurring Charge $29.99/mo

  • August 6, 2024
  • 1 reply
  • 1145 views

I have a random reoccuing Adobe charge on my credit card for $29.99/mo. I don't have this charge anywhere in my account. Is there a way to locate where this is coming from without contesting this with my credit card company? It would be a nightmare to cancel my corporate card. 

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Correct answer Kevin Stohlmeyer

@Morgan390261739kzj For billing it's best to contact support via your admin console Support tab. If you aren't an enterpise customer, contact Adobe Customer Care - log into Adobe.com and click the chat pod bottom right. Type "Agent" to get a real person. Unfortunately this is a user community forum and we cannot access your account details.

1 reply

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity ExpertCorrect answer
Community Expert
August 6, 2024

@Morgan390261739kzj For billing it's best to contact support via your admin console Support tab. If you aren't an enterpise customer, contact Adobe Customer Care - log into Adobe.com and click the chat pod bottom right. Type "Agent" to get a real person. Unfortunately this is a user community forum and we cannot access your account details.

Participant
August 6, 2024

Thank you! They were able to assist and help us find where the charges were coming from! 

Participant
November 9, 2024

I have the same issue. What was your solution?