RdrCEF.exe causing BSOD on Windows 2016

Hi Guys,

Just wondering if anyone has had any issues running Adobe Reader on Citrix

we have found in our crash dump that RdrCEF.exe is causing the BSOD.

we are running version 2019.012.20035

Crash dump below

Debugging Details:
------------------
KEY_VALUES_STRING: 1

Key  : Analysis.CPU.Sec
Value: 2
Key  : Analysis.Elapsed.Sec
Value: 40
Key  : Analysis.Memory.CommitPeak.Mb
Value: 68
PROCESSES_ANALYSIS: 1
SERVICE_ANALYSIS: 1
STACKHASH_ANALYSIS: 1
TIMELINE_ANALYSIS: 1

DUMP_CLASS: 1
DUMP_QUALIFIER: 402
BUILD_VERSION_STRING: 14393.3053.amd64fre.rs1_release_inmarket.190612-1836
SYSTEM_MANUFACTURER:  Microsoft Corporation
VIRTUAL_MACHINE:  HyperV
SYSTEM_PRODUCT_NAME:  Virtual Machine
SYSTEM_VERSION:  7.0
BIOS_VENDOR:  American Megatrends Inc.
BIOS_VERSION:  090007
BIOS_DATE:  06/02/2017
BASEBOARD_MANUFACTURER:  Microsoft Corporation
BASEBOARD_PRODUCT:  Virtual Machine
BASEBOARD_VERSION:  7.0
DUMP_TYPE:  0
BUGCHECK_P1: 0
BUGCHECK_P2: 2
BUGCHECK_P3: 0
BUGCHECK_P4: fffff802b7af70dc
READ_ADDRESS:  0000000000000000
CURRENT_IRQL:  2

FAULTING_IP:
nt!KiDeliverApc+ec
fffff802`b7af70dc 483910 cmp     qword ptr [rax],rdx

CPU_COUNT: 8
CPU_MHZ: a86
CPU_VENDOR:  GenuineIntel
CPU_FAMILY: 6
CPU_MODEL: 55
CPU_STEPPING: 4
CPU_MICROCODE: 6,55,4,0 (F,M,S,R)  SIG: FFFFFFFF'00000000 (cache) FFFFFFFF'00000000 (init)
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
BUGCHECK_STR:  AV
PROCESS_NAME:  RdrCEF.exe
ANALYSIS_SESSION_HOST:  BANLESTHERBEENA
ANALYSIS_SESSION_TIME:  07-18-2019 14:08:31.0982
ANALYSIS_VERSION: 10.0.18914.1001 amd64fre
TRAP_FRAME:  ffffcd80cf0fde90 -- (.trap 0xffffcd80cf0fde90)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=ffffbb0e10d31598
rdx=ffffbb0df5e23288 rsi=0000000000000000 rdi=0000000000000000
rip=fffff802b7af70dc rsp=ffffcd80cf0fe020 rbp=ffffcd80cf0fe070
r8=0000000000000000  r9=0000000000000000 r10=ffffbb0df5e23278
r11=fffff802b7aee130 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
nt!KiDeliverApc+0xec:
fffff802`b7af70dc 483910          cmp qword ptr [rax],rdx ds:00000000`00000000=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff802b7be9c29 to fffff802b7bd9b70

STACK_TEXT: 
ffffcd80`cf0fdd48 fffff802`b7be9c29 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
ffffcd80`cf0fdd50 fffff802`b7be6d66 : 6f496465`6c65636e 276e646c`756f6320 4320646e`69662074 46464646`78303a42 : nt!KiBugCheckDispatch+0x69
ffffcd80`cf0fde90 fffff802`b7af70dc : 00000000`00007aa0 fffff80b`1bd10b80 00000000`00007bf4 fffff802`b7b7e919 : nt!KiPageFault+0x426
ffffcd80`cf0fe020 fffff802`b7bdd96c : 00000000`00000000 fffff80b`1bd02600 fffff80b`00000000 ffffbb0e`10d31500 : nt!KiDeliverApc+0xec
ffffcd80`cf0fe0b0 fffff802`b7f8b9cd : ffffa702`14c9db01 ffffbb0e`10d31b68 00000000`00000000 00000000`00000000 : nt!KiApcInterrupt+0x29c
ffffcd80`cf0fe240 fffff802`b7f8cb47 : ffffffff`fffe7960 ffffbb0d`fb9a7840 ffffcd80`cf0fe2c0 ffffbb0e`10d31500 : nt!IoCancelThreadIo+0x7d
ffffcd80`cf0fe280 fffff802`b7e7e902 : 00000000`00000000 ffffbb0e`10d31500 00000000`00000000 ffffbb0e`0cd80840 : nt!PspExitThread+0x24f
ffffcd80`cf0fe3c0 fffff802`b7e7e800 : ffffbb0e`10d31500 00000000`00000000 ffffbb0e`10d31500 00000000`00000000 : nt!PspTerminateThreadByPointer+0x96
ffffcd80`cf0fe400 fffff802`b7be9703 : ffffbb0e`10d31500 ffffcd80`cf0fe4c0 00000000`00000000 ffffbb0d`f09138f0 : nt!NtTerminateThread+0x44
ffffcd80`cf0fe440 00000000`67dc223c : 00000000`67dc21ff 00000023`7700edac 00000000`00000023 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`084aebf8 00000000`67dc21ff : 00000023`7700edac 00000000`00000023 00000000`00000000 00000000`085afb08 : wow64cpu!CpupSyscallStub+0xc
00000000`084aec00 00000000`67d7bf51 : 00000000`00000000 00000000`00000000 000044ce`f4ff04a0 00000000`00000000 : wow64cpu!Thunk0Arg+0x5
00000000`084aecb0 00000000`67d6cb60 : 00000000`00000000 00000000`084aed60 00000000`00000001 00000000`00000000 : wow64!RunCpuSimulation+0xf311
00000000`084aed30 00007fff`1c53848d : 00000000`00000000 00000000`00000000 00000000`00000001 00000000`00000000 : wow64!Wow64LdrpInitialize+0x120
00000000`084aefe0 00007fff`1c53832e : 00000000`084af0b0 00000000`00000000 00000000`00000000 00000000`0526c000 : ntdll!_LdrpInitialize+0x109
00000000`084af060 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!LdrInitializeThunk+0xe

Any info would be great.

Thanks,