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Participant
June 5, 2019
Answered

Re: Acrobat CC sccm installation

  • June 5, 2019
  • 2 replies
  • 1059 views

I am having the same issue in our environment.  SCCM reports failed installation.  I install our Shared Device package using the setup.exe.  All the software works properly after install.  I have to look at the PDApp.log for the last line, “The install workflow is terminating” to verify that the installation has completed.

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Correct answer Nikhil R Gupta

Hello Twadehurt

You may look for the word fatal in the Pdapp.log file and check the error code. If CC installer is preventing the Acrobat installer then there will be an error code in the log file. Below articles may help in troubleshooting.

Creative Cloud download and install errors

Installation error codes, exit codes, and error messages | Photoshop Elements, Premiere Elements

Thanks,

Nikhil Gupta

2 replies

Nikhil R Gupta
Nikhil R GuptaCorrect answer
Legend
June 10, 2019

Hello Twadehurt

You may look for the word fatal in the Pdapp.log file and check the error code. If CC installer is preventing the Acrobat installer then there will be an error code in the log file. Below articles may help in troubleshooting.

Creative Cloud download and install errors

Installation error codes, exit codes, and error messages | Photoshop Elements, Premiere Elements

Thanks,

Nikhil Gupta

Bani Verma
Legend
June 6, 2019

Branched out as a new discussion and moving it to Enterprise & Teams​ community.