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benjamins73697342
benjamins73697342
Participant
August 31, 2017
Answered

Re: Acrobat keeps logging me out every other day or so (OS X)

  • August 31, 2017
  • 2 replies
  • 820 views

I understand I am reviving this thread but, I am also suffering from my users being logged out of Acrobat DC and we have Enterprise Subscription based licensing. Called support and the they gave me the run around about deleting the slcache,OOBE, folders/files which doesn't work nor will I accept that as resolution. We have 350 users and this happens to a couple dozen users and there is no rhyme or reason to it.

So if anyone has gotten a resolution to this please let me know.

    This topic has been closed for replies.
    Correct answer rpandita

    Hi benjamins73697342 ,

    Sorry for delay in the response.

    Can you please create a Adobe CCDA only package and deploy it over these machines causing the issue.

    Use the latest version of CCP -

    https://ccmdls.adobe.com/AdobeProducts/KCCP/1/win32/CCPLauncher.exe

    https://ccmdls.adobe.com/AdobeProducts/KCCP/1/osx10/CCPLauncher.dmg

    Please let us know if this helps.

    ~Rohit

    2 replies

    rpandita
    rpanditaCorrect answer
    Inspiring
    September 15, 2017

    Hi benjamins73697342 ,

    Sorry for delay in the response.

    Can you please create a Adobe CCDA only package and deploy it over these machines causing the issue.

    Use the latest version of CCP -

    https://ccmdls.adobe.com/AdobeProducts/KCCP/1/win32/CCPLauncher.exe

    https://ccmdls.adobe.com/AdobeProducts/KCCP/1/osx10/CCPLauncher.dmg

    Please let us know if this helps.

    ~Rohit

    Sheena Kaul
    Sheena Kaul
    Legend
    September 1, 2017

    Branched into a new discussion and moving to Deployment for Creative Cloud for Team, Enterprise, & CS​

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