Answered
Re: Acrobat Pro DC licence is not recognized
We don't get an error message. It simply asks to buy a license when my user already has a license.
Bani VermaCorrect answer
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Aug 11, 2025 8:15 AM UTC
in the future, to find the best place to post your message, use the list here, https://community.adobe.com/
p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
<"moved from account, payment and plan">
As you mentioned, your user is unable to use the Acrobat license as they are getting a try-or-buy error. Please refer to the following help document to resolve this: https://adobe.ly/4m9yePo;
Let us know if this helps.
Thanks,
^BS
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