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tobiasl73205028
tobiasl73205028
Participant
November 7, 2017
Question

Re-Active license on deactived device using a education device license

  • November 7, 2017
  • 3 replies
  • 589 views

Hello,

we have the following problem with one of our devices: We seem to be unable to re-activate Adobe CC using a education device license after the same device has been deactived via the admin console.

I have taken the following steps:

1. Complete deinstallation using the AdobeCCUninstaller.exe followed by CreativeCloudCleanerTool

2. Manual removal of files left in C:\Users\username\AppData and C:\Programms (x86)\Adobe and C:\Programms (x86)\Common Files\

3. Repair of the host-files with AdobeLimitedAccessRepairTool

4. Successfully checked if I can reach the Adobe License-Servers

5. Packaged a new package using the Creative Cloud Packager downloaded from the admin console and omitting the Creative Cloud Desktop app. Device license and the correct pool were selected according to the help files

6. Installed the package using the setup.exe in the "build" folder -> was successfull

7. Ran the AdobeSerialization.exe packaged in the same way as above

Result: Photoshop & Co. won't start but ask for login with an Adobe ID. That shouldn't happen with an device license, should it?

What am I doing wrong? Any help would be greatly appreciated as I've been at it for days to no avail.

This topic has been closed for replies.

3 replies

rpandita
rpandita
Inspiring
November 8, 2017

Hi tobiasl73205028 ,

Licensing should be embedded into the package, so asking for user name and password is unexpected.

You can try and use the serialization.exe file once again and if that does not work try using APTEE Using Adobe provisioning toolkit enterprise edition

~Rohit

tobiasl73205028
tobiasl73205028Author
Participant
November 10, 2017

Hi Rohit,

thanks a lot for your response.

Using the AdobeSerialization.exe again didn't work unfortunately. Or maybe I'm using it wrong: Is there more to it than double clicking on it? Do I have to put it in an specific folder in order to work?

Just to be sure I did another re-install after a complete wipe of all adobe programs. Didn't work - I have attached the log file, maybe someone can find something helpful in there: https://cloud.bund-sh.de/nextcloud/index.php/s/MSpxNUMyy6KjwxD

Concerning the provisioning toolkit: I'm not really sure how to use it. We don't have an enterprise edition with serial numbers or anything like that.

Best regards
Tobias

tobiasl73205028
tobiasl73205028Author
Participant
November 17, 2017

Interesting addition: I read in another thread that one could try to rename the SLCache and SLStore folders and than run the Adobe Serialization Package that was created in Adobe CC.

I just did that and it didn't work. But I noticed that the folders were newly created but empty. Maybe the Serialization.exe is not working properly?

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