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A
adomasb77272268
Participant
April 14, 2018
Answered

Re: Adobe CC user login loop

  • April 14, 2018
  • 5 replies
  • 33172 views

I have the same problem,

Just yesterday it was everything ok, and today I'm looped to "Sign In Required"...

please help

    This topic has been closed for replies.
    Correct answer Joe Sparks

    I tried one more thing that I found in the forums and this FINALLY broke the spell!!!

    Re: Creative Cloud apps stuck on login loop

    Dominik KietlaLevel 2

    Dominik Kietla Dec 7, 2016 2:02 AM (in response to droze)

    If you have problem with endless "Sign in" loop or "Validating software license" loop or if the message "Please wait for a moment" doesn't disappear after 10 minutes check following steps.

    On Windows delete or rename following folders

    C:\Users\[your user name]\AppData\Local\Adobe\OOBE

    C:\Program Files (x86)\Common Files\Adobe\SLCache

    C:\ProgramData\Adobe\SLStore

    Then right-click the shortcut of CC application (e.g. Photoshop or InDesign), choose "Run as administrator" (or "More" > "Run as administrator"), enter your Adobe ID and password and clicks Sign in.

    On Mac delete or rename following folders

    ~/Library/Application Support/Adobe/OOBE   (in user Library folder)

    /Library/Application Support/Adobe/SLCache  (in main Library folder)

    /Library/Application Support/Adobe/SLStore

    Then launch any CC application and Sign in.

    5 replies

    M
    Miguel5E71
    Participant
    November 18, 2020

    The problem was solved for me when I renamed the OOBE folder and also deleted the files inside

    J
    jido_genshi
    Known Participant
    November 18, 2020

    Unfortunately not solved for me. The [now] 4 support agents that had remote access to my computer did just that, literally 30 times between them, over a period of 4 days... still can't log in, but of course, Adobe happily charged my credit card for this month's payment.

      Z
      Zane28584393fp80
      Participant
      February 25, 2023

      Did you get any update on how to fix the issue? I've tried everything on these forums to try and fix the issue 3 times over and nothing has worked

      R
      robd93792970
      Participating Frequently
      November 5, 2020

      None of the things in this thread worked for me. The only thing that actually did work was using the Creative Cloud Cleaner to remove all traces of Creative Cloud, and then re-installation. The tool is here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

        R
        robd93792970
        Participating Frequently
        November 5, 2020

        OK, that didn't work afterall -- or not for long. It seems the problem actually is system-wide and relates to the Windows 2010 2004 update, which broke the system for remembering passwords. It definitely affects Creative Cloud, but also my network shared, and Adobe Acrobat. Other applications are also affected according to the 100s of posts about this across the 'net. Thank you Microsoft for breaking my computer.

         

        In case I forget to report back here, this is the latest thing I tried, which (so far) is doing the trick:

        https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/systemwide-password-amnesia-v2004-build-19041173/232381f8-e2c6-4e8a-b01c-712fceb0e39e?messageId=5d9660ca-eb67-4bfd-aa29-ce5347632434

         

        The offending application was from HP, and you have to disable it in the Task Scheduler.

        J
        jido_genshi
        Known Participant
        November 12, 2020

        Actually, I'm on a Mac and am having the exact same issue. I've now had 3 Adobe Tech Support agents spend 4 hours a day for three days tying everything to resolve this, and it ended in failure, and they gave up. So I am paying for full Adobe Creative Cloud (for years by the way) and as of last Sunday, it's just completely dead. The only thing the last two agents told me as they hung up was that it must be their back-end servers that are not creating the proper credentials, so they have to have the backend team investigate it... meanwhile, I'm dead in the water.

        Y
        yakadaya
        Participant
        March 3, 2019

        Thank you so much. This fixed it for me after 2hrs and 10 minutes of troubleshooting.

        Joe Sparks
        Joe Sparks
        Inspiring
        April 24, 2018

        See my reply below, this finally fixed it for me!

        Jeffrey_A_Wright
        Community Manager
        Jeffrey_A_WrightCommunity Manager
        Community Manager
        April 16, 2018

        Branching to a new discussion.

        Adomasb77272268 please use the steps listed in Adobe Creative Cloud signs you out or asks you to sign in repeatedly to allow for a successful login in the Adobe Creative Cloud desktop application.  Please update this discussion if you have any questions.

        Joe Sparks
        Joe Sparks
        Inspiring
        April 24, 2018

        I have tried these steps for Windows 10, and other steps from previous postings. Nothing is working, and I've been locked out of creative cloud for almost 24 hours during a deadline situation. It would take me a couple of days at least to resurrect all of my apps and extensions, so I really don't want to wipe out CC from my machine. Please help.

        Joe Sparks
        Joe SparksCorrect answer
        Inspiring
        April 24, 2018

        I tried one more thing that I found in the forums and this FINALLY broke the spell!!!

        Re: Creative Cloud apps stuck on login loop

        Dominik KietlaLevel 2

        Dominik Kietla Dec 7, 2016 2:02 AM (in response to droze)

        If you have problem with endless "Sign in" loop or "Validating software license" loop or if the message "Please wait for a moment" doesn't disappear after 10 minutes check following steps.

        On Windows delete or rename following folders

        C:\Users\[your user name]\AppData\Local\Adobe\OOBE

        C:\Program Files (x86)\Common Files\Adobe\SLCache

        C:\ProgramData\Adobe\SLStore

        Then right-click the shortcut of CC application (e.g. Photoshop or InDesign), choose "Run as administrator" (or "More" > "Run as administrator"), enter your Adobe ID and password and clicks Sign in.

        On Mac delete or rename following folders

        ~/Library/Application Support/Adobe/OOBE   (in user Library folder)

        /Library/Application Support/Adobe/SLCache  (in main Library folder)

        /Library/Application Support/Adobe/SLStore

        Then launch any CC application and Sign in.

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