Re: Adobe telling me I have no subscription when I've paid (SUPPORT)

Forum|Forum|2 years ago
February 21, 2024
返信数 2.
627 ビュー

I have an Adobe for Enterprise account. I can't get through the online chat to a person because it requires a subscription. But it tells me I don't have a subscription even though I do. Great stuff

このトピックへの返信は締め切られました。

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc services">

P

PHGov作成者

Known Participant

The Adobe website seems to be designed to be intentionally hard to navigate. Every new page I open tells me to go to the regional site for my country, because the information may be different. Between Canada and the United States, really? And it has to ask me every time on every new page? It can't just autodetect from my IP location?

kglad

Community Expert

open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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PHGov作成者

Known Participant

Thank you for this prompt response. Do you think the Adobe Support agent should be aware of my account status and able to provide the same information?

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