Re: Adobe telling me I have no subscription when I've paid (SUPPORT)

Forum|Forum|2 years ago
February 21, 2024
2 replies
627 views

I have an Adobe for Enterprise account. I can't get through the online chat to a person because it requires a subscription. But it tells me I don't have a subscription even though I do. Great stuff

This topic has been closed for replies.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc services">

P

PHGovAuthor

Known Participant

The Adobe website seems to be designed to be intentionally hard to navigate. Every new page I open tells me to go to the regional site for my country, because the information may be different. Between Canada and the United States, really? And it has to ask me every time on every new page? It can't just autodetect from my IP location?

kglad

Community Expert

open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

P

PHGovAuthor

Known Participant

Thank you for this prompt response. Do you think the Adobe Support agent should be aware of my account status and able to provide the same information?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded