Re: Billing issue

Just in case people are having the same problem, I too have this problem.  I manage a team of 50 licenses, billed every month to the same credit card.  Every few months, on the day of billing, despite the card having plenty of funds, there's a red banner saying 'There's a billing issue'.  Then when I call they always say some variation of don't worry or the bill hasn't been created yet, wait 24 hours, etc.  There have been times when this happens that, in addition, some people's licenses are randomly removed, and those people get an email saying that the admin (me) has removed their license.  Well this makes people mad and interrupts their work.  So they call me and I have to re-assign their license, hoping that I remember who had what.  This has about at least 6 times and I've never been given any explanation even though I've asked it to be escalated, etc.  Basically it's not important enough for Adobe or something. It prevents me from using the product for important clients so I have to find an alternative.   I don't know how bigger companies do it but I'm spending $60K a year, you would think they would care a little.