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cheng_en_9543
Participant
March 18, 2025
Answered

Re: Billing Issues

  • March 18, 2025
  • 2 replies
  • 129 views

I have been made for the payment on 03/17/205 and it was successful. Why did I still receive the email stating that the payment failed? 

      Correct answer Jeffrey_A_Wright

      Cheng, thanks for posting your questions about your Creative Cloud memberships to this public discussion forum. I show that you have two different Creative Cloud for Team memberships assigned to your account. Have you been in contact with your organization's Creative Cloud plan administrator about any charges? Please see https://adobe.ly/4hhBa9t for information on how to switch between your different memberships. ^JW

      2 replies

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      March 18, 2025

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



      <"moved from account, payment & plan">
      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity ManagerCorrect answer
      Community Manager
      March 18, 2025

      Cheng, thanks for posting your questions about your Creative Cloud memberships to this public discussion forum. I show that you have two different Creative Cloud for Team memberships assigned to your account. Have you been in contact with your organization's Creative Cloud plan administrator about any charges? Please see https://adobe.ly/4hhBa9t for information on how to switch between your different memberships. ^JW

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