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Participant
May 19, 2023
Answered

Re: Can't cancel renewal

  • May 19, 2023
  • 2 replies
  • 517 views

This number 1-800-443-8158 does not work, could you pls. provide an alternate number or email id where Adobe customer care can be contacted

 

 

    This topic has been closed for replies.
    Correct answer Ashish_Harrison

    Hi @RITA22822640q1dc please create a ticket from the admin console, and they will connect with you. Thanks!

    2 replies

    Ashish_Harrison
    Adobe Employee
    Ashish_HarrisonCorrect answer
    Adobe Employee
    May 22, 2023

    Hi @RITA22822640q1dc please create a ticket from the admin console, and they will connect with you. Thanks!

    Regards,Ashish Harrison
    Participant
    May 25, 2023

    Hi,
    pls. educate how to create a ticket. Can't see an option. Terrible website.
    --
    Warm Regards
    <personal info removed-kglad>

    kglad
    Community Expert
    Community Expert
    May 25, 2023

    @RITA22822640q1dc 

     

    don't reply by email or remove your signature before sending.  these are public forums.

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 2 ways to contact adobe; chat and twitter:

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    kglad
    Community Expert
    Community Expert
    May 19, 2023