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davidherrick1011
Participant
April 16, 2021
Answered

Re: Can't close Creative Cloud Desktop app?

This is absolutely killing our production right now as well. Adobe Media Encoder Premiere Pro, After Effects, none of them close out we have to use task manager to end the process. Simply unacceptable.

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    Dj_Creative_enthusiastCorrect answer
    Inspiring
    April 20, 2021

    Hi,

     

    Thank you for posting your query here.

     

    Please try to Uninstall the products that requires Force closure from Task manager and try a system restart and try to re-install the products from the Creative Cloud Desktop App.

     

    If issue persists, please contact Adobe support and please remain signed in with your same email address before accessing the link  https://helpx.adobe.com/contact.html,  and click chat icon on the bottom-right of the page.   

     

    Thank you.

     

     

    Hope this helps. 

    Thank you.

    View reply

    1 reply

    Dj_Creative_enthusiastCorrect answer
    Inspiring
    April 20, 2021

    Hi,

     

    Thank you for posting your query here.

     

    Please try to Uninstall the products that requires Force closure from Task manager and try a system restart and try to re-install the products from the Creative Cloud Desktop App.

     

    If issue persists, please contact Adobe support and please remain signed in with your same email address before accessing the link  https://helpx.adobe.com/contact.html,  and click chat icon on the bottom-right of the page.   

     

    Thank you.

     

     

    Hope this helps. 

    Thank you.

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