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Perpu1
Perpu1
Participant
Jul 20, 2021 12:41 PM UTC
Question

Re: Can't contact Adobe

It's literally impossible. Twitter support tells me to contact support via Admin console menawhile I don't even have this button there. ' Real help from real people ' - right, just a cycle of clcicking through basic FAQs that lead you back to the same button you started with. I hate this so much, you don't even know.

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    3 replies

    Dj_Creative_enthusiast
    Inspiring
    Jul 22, 2021 8:57 AM UTC

    Hi @Perpu1 ,

     

    You may contact Support Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI

    Hope this helps. 

     

    Thank you.

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    Test Screen Name
    Legend
    Jul 20, 2021 9:14 PM UTC

    A note that the Admin Console is specifically for people who administer enterprise accounts. Sometimes people who have ordinary accounts end up facing instructions to use the Admin console which can never work for them.

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    Community Manager
    SuJoshiCommunity Manager
    Community Manager
    Jul 20, 2021 6:26 PM UTC

    You can contact the support team directly by initiating a chat session, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.

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