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M
mgg@mac.com
Inspiring
July 24, 2016
Answered

Re: Can't download Photoshop - error 105

  • July 24, 2016
  • 2 replies
  • 7734 views

I don't have a team license - single - and I get the exact same error.  I've tried to clean app and reinstall adobe creative cloud - get same error on Photoshop and bridge.  Haven't tried others.

mgg

Exit Code: 105

-------------------------------------- Summary --------------------------------------

- 1 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Failed to open PIM database.

-------------------------------------------------------------------------------------

      This topic has been closed for replies.
      Correct answer danielc26384378

      Hello,

      I was able to work around this by following the steps described here:
      Adobe CC 2015 Direct Download Links: Creative Cloud 2015 Release | ProDesignTools

      This site was recommend by someone from Adobe Support Chat.

      With this you can download an offline installer. After that, my Photoshop appears on Creative Cloud as installed app.

      *Worth mention that during the install process, I got a message that I had more than 2 instances of Photoshop running at the same time, which I didn't. But this rings a bell, since I had Photoshop in another computer that was formatted. I can only guess that somewhere Adobe registers how many instances are running, but it fails to register when it is not running anymore and there is no way to "logout from all instances" from my account. Maybe that was the case?

      I hope this works around the issue for you too.

      2 replies

      D
      danielc26384378Correct answer
      Participant
      July 28, 2016

      Hello,

      I was able to work around this by following the steps described here:
      Adobe CC 2015 Direct Download Links: Creative Cloud 2015 Release | ProDesignTools

      This site was recommend by someone from Adobe Support Chat.

      With this you can download an offline installer. After that, my Photoshop appears on Creative Cloud as installed app.

      *Worth mention that during the install process, I got a message that I had more than 2 instances of Photoshop running at the same time, which I didn't. But this rings a bell, since I had Photoshop in another computer that was formatted. I can only guess that somewhere Adobe registers how many instances are running, but it fails to register when it is not running anymore and there is no way to "logout from all instances" from my account. Maybe that was the case?

      I hope this works around the issue for you too.

      Bani Verma
      Community Manager
      Bani VermaCommunity Manager
      Community Manager
      July 28, 2016

      Thank you for sharing the steps that helped you resolve the issue, it will help our future viewers as well.

      Bani Verma
      Community Manager
      Bani VermaCommunity Manager
      Community Manager
      July 25, 2016

      Hi Mgg%40mac.com,

      This error Exit Code 105 usually occurs when there is a lack of read and write permissions on hdpim.db file on your machine, to know more about this error see, Troubleshoot Illustrator CC 2015 log files .

      I would recommend you try correcting the permissions manually on the below location:

      C:\Program Files (x86)\Common Files\Adobe\caps

      Kinldy let us know if this helps.

        M
        mgg@mac.comAuthor
        Inspiring
        July 25, 2016

        TOTAL Fing BS!

        YOU GUYS are selling software as a service. You don’t tell me I have to pour through logs and run shell commands just to make your crap work!

        I NEVER mentioned error 105. No where, NEVER. Exit code 15 perhaps - but your advice on that too is worthless.

        mgg

          Bani Verma
          Community Manager
          Bani VermaCommunity Manager
          Community Manager
          July 26, 2016

          Sorry about the confusion, as you have mentioned that you are getting Exit Code 15 while trying to install Adobe Creative Cloud apps, i would recommend you to refer to the following links and let us know if this helps:

          Installation and launch log errors | Adobe Creative Suite 6, Adobe Creative Suite 5.5, Adobe Creative Suite 5.

          Exit code 15 installing Adobe Creative Cloud or Adobe Creative Suite 6 apps.

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