Skip to main content
L
Laurarias1989
Participant
May 13, 2025
Answered

Re: Cannot find a download link or the app in CC for Adobe XD

  • May 13, 2025
  • 1 reply
  • 359 views

My account has XD in its plan but I can't download it, what can I do?

    Correct answer Anshul_Nautiyal

    Hi @Laurarias1989,

     

    Thank you for reaching out.

    Upon checking, I can confirm that you have been assigned a Creative Cloud All Apps plan by your IT administrator. Could you please confirm the specific error message you're encountering while attempting to download the Adobe XD application? Additionally, are you experiencing the same issue with other Creative Cloud apps, or is the issue isolated to Adobe XD?

    As an initial troubleshooting step, I recommend signing out of the Creative Cloud Desktop app and then signing back in. When prompted during sign-in, please ensure you select the “School or Business Account” option.

    Let us know the outcome or if you need further assistance—we’re happy to help.

     

    Regards,
    ^AN

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 14, 2025

    do you have a teams or enterprise subscription?

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    May 14, 2025

    Laura, please see https://adobe.ly/3S6Ka7o for information on how to sign into the account provided by your organization and access Adobe XD. If you have additional questions, I recommend contacting your organization's Creative Cloud for Team administrator. ^JW

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices