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Answered

Re: Cannot open any adobe program

Forum|Forum|9 years ago
May 15, 2017
4 replies
935 views

Having a very similar issue....got a new machine running Win 7 Pro. Have not been able to get CC Desktop app to work at all, when it starts I get "Creative Cloud needs to Restart" then it does nothing. Now my apps are not opening either..Includes InDesign, Photoshop, Illustrator, etc...

Correct answer Jeffrey_A_Wright

Thanks...yes our group has a creative cloud enterprise account. Not sure why it picked up my personal account when posting this issue. Yes our IT guys have been involved, we have had multiple windows users that have experiences issues with getting CC to work correctly.

Thank you for the update Wesharper1977. If it is a Creative Cloud for Enterprise account then you will also want to have a support ticket opened within the Adobe Admin console.

If you are unable to have a ticket issued please update this discussion and I can request that someone from your organization be contacted. It will be a more expedient process though if you are able to open the support ticket within the Adobe Admin Console successfully.

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Anonymous

I suggest to try KrojamSoft BatchRename

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Colintbent

Participant

Why the hell is it so difficult to get help with this software?

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OFS_WesAuthor

Participating Frequently

Thanks Brucgovn....tried that. Got this error Error Code A12E1

Govardhan.V

Participating Frequently

Did you deleted Adobe Application Manager and Adobe Creative Cloud folders as mentioned in above steps?

ok , try with CC Installer :

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe

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OFS_WesAuthor

Participating Frequently

Yes sir, I tried 3 times following your directions step by step. Tried the most recent one as well going back to CC Installer and got "Error Code 1"

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OFS_WesAuthor

Participating Frequently

Thanks for the guidance, OS is completely up to date and I disabled Virus protection and it still is not wanting to start. Wish it wasn't this difficult to install CC but I do appreciate your attempt to help me.

kglad

Community Expert

you're welcome.

(contact adobe support.)

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OFS_WesAuthor

Participating Frequently

I tried the contact support route and the only option I am given after selecting the type of issue and help I am looking for is for "Community and Forum" articles. I think at this point I am done trying to work through this with CC Desktop. It really shouldn't be this difficult.

Thanks again,

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OFS_WesAuthor

Participating Frequently

Tried that @kglad....did not work for me.

kglad

Community Expert

[branched]

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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OFS_WesAuthor

Participating Frequently

Really appreciate the help but I have tried everything in the sequence stated...and still no luck. This is what I get when CC Desktop app goes to start.

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