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lucille_Volker
Participant
September 9, 2025
Question

Re: Complaint escalation

  • September 9, 2025
  • 2 replies
  • 126 views

I have been waiting a month for business licenses which have not been updated on the portal - same story as above I am asking for compensation as its impacting our business.  Move to Nitro would be my advice we will most likely move all our licenses over at next renewal.

 

    2 replies

    A
    Community Manager
    Anshul_NautiyalCommunity Manager
    Community Manager
    September 9, 2025

    Hi @Lucille_9208,

    Thanks for reaching out. I am sorry to hear about the issue you are facing with your business licenses not being updated on the portal. I understand how frustrating and disruptive this must be for your business.

    Could you please confirm if you have already contacted your Adobe Account Manager, reseller, or raised a support ticket regarding this? If you have a support ticket open, kindly share the ticket number with me via personal message so I can review the case and assist you further. If not, I would recommend reaching out to your reseller or Adobe Account Manager for additional support.

    For guidance on how to send a personal message in the community, please refer to this article: https://adobe.ly/4nm2IxV

    Awaiting your response. Please let us know if you need further assistance.

     

    Regards,
    ^AN

    L
    lucille_VolkerAuthor
    Participant
    September 16, 2025

    I am pleased to confirm the back end has finally been fixed and licenses are now showing correctly on the portal and pulling through as they should be. 

     

    Just need a months compensation now for the 20 licenses we were unable to use. 

     

    A
    Community Manager
    Anshul_NautiyalCommunity Manager
    Community Manager
    September 16, 2025

    Hi @Lucille_9208,

    Thanks for confirming that the issue has been resolved. For any assistance related to payment or compensation, I recommend replying to the same Adobe email you received regarding your earlier chat with our support team, or you can reach out to our support team again.

    Please follow the steps mentioned in the following document on how to contact our support team: https://adobe.ly/3KpdFjV

    Hope this helps. Let us know if you need further assistance.

     

    Regards,
    ^AN

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 9, 2025

    @lucille_Volker 

     

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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