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amy.m.johnson2013
Participant
Jan 25, 2021 4:00 PM UTC
Question

Re: Creative Cloud "File syncing disabled. Contact your IT administrator for details" ???

I have tried a complete uninstall and re-install of all Adobe Products and the CC desktop app and I still get the error

"You don't have access to manage preferences for Syncing.

Permission from your IT administrator may be required."

 

Please help! I need to be able to access my synced libraries!

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      8 replies

      Anonymous
      Oct 5, 2022 3:37 PM UTC

      I don't know if this will help everyone-- but I went into Activity Monitor (Mac, Task Manager for PC) and closed out all of the Adobe Processes and CoreSync then restarted my computer and it started working again when I reopened Creative Cloud.

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        cwcampb
        Participant
        Jan 13, 2022 3:15 AM UTC

        Just noticed that this hasn't been resolved. For those who have IT administators creating the Adobe installer packages through the Adobe Admin Console there is a checkbox that needs to be unchecked to allow for Adobe cloud sync. See screenshot. 

         

         

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        EstivaliH
        Participant
        Jun 2, 2021 6:16 AM UTC

        I also have this problem. Don't have access to any shared library or files because of this.

        I have already checked with my IT admin and they haven't changed anything.

        Also uninstalled everything Adobe and reinstalled it back + restarted my Mac several times and nothing changes.

        I wonder when this will get resolved ???

         

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        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        Jun 2, 2021 12:33 PM UTC

        it admins are changing all the times something. CC app needs to run with elevated permissions.

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        ABAMBO | Hard- and Software Engineer | Photographer
        EstivaliH
        Participant
        Jun 2, 2021 11:29 PM UTC

        Yeah, I know what you mean.

        However, I have another team colleague, same role, same permissions, and has the same access I have and his cloud is working perfectly fine...

        So wonder what is actually wrong

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          Emily5E99
          Participant
          Jan 27, 2021 1:49 PM UTC

          Same issue here. Removed all products and re-installed everything but still get the "file syncing disabled" error. 

           

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          SavageSalad
          Participant
          May 4, 2021 3:48 AM UTC

          Does anyone have a solution to this problem? I am getting the same error message. I am not able to sync Adobe Capture files to Photoshop. 

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          Josephine5CF1
          Participant
          Jan 26, 2021 5:21 AM UTC

          I am in the same boat and have tried restarting my computer and uninstalling and reinstalling my Adobe apps. Still no avail. I still get the same message that "File syncing disabled. Contact your IT administrator for details"

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