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Participant
Oct 6, 2023 8:51 PM UTC
Answered

Re: Downloads not working since the new admin console arrived?

We also have this problem, with practically every package we create the download breaks. This happens again and again the problem exists since we create these packages in the admin console.

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    WingkinCorrect answer
    Adobe Employee
    Oct 16, 2023 6:37 AM UTC

    Perhaps your network is blocking essential endpoints required for the download to succeed.

     

    Ensure that these are allowed in your network:

     

    Admin Console
    adminconsole.adobe.com
    *.services.adobe.com
    prod.acp.adobeoobe.com
    lcs-entitlement.adobe.io/v1/user
    lcs-entitlement.adobe.io/v1/trial
    lcs-cops.adobe.io
    lcs-robs.adobe.io
    lcs-entitlement.adobe.io
    lcs-ulecs.adobe.io

     

    https://helpx.adobe.com/au/enterprise/kb/network-endpoints.html

    2 replies

    WingkinCorrect answer
    Adobe Employee
    Oct 16, 2023 6:37 AM UTC

    Perhaps your network is blocking essential endpoints required for the download to succeed.

     

    Ensure that these are allowed in your network:

     

    Admin Console
    adminconsole.adobe.com
    *.services.adobe.com
    prod.acp.adobeoobe.com
    lcs-entitlement.adobe.io/v1/user
    lcs-entitlement.adobe.io/v1/trial
    lcs-cops.adobe.io
    lcs-robs.adobe.io
    lcs-entitlement.adobe.io
    lcs-ulecs.adobe.io

     

    https://helpx.adobe.com/au/enterprise/kb/network-endpoints.html

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    rpandita
    Inspiring
    Oct 13, 2023 4:52 PM UTC

    Hi ITReinach

     

    Are you still facing the same issue?

    If you are, please try the incognito window and collect and share the .har file from your browser
    How to collect .HAR file - https://support.google.com/admanager/answer/10358597?hl=en

     

    Regards

    Rohit Pandita

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