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Abdurrahman260747872vs4
Participant
Oct 30, 2025 10:21 AM UTC
Question

Re: Fallnummer zwecks Licenzübertragung?

Hallo, 

 

anscheinend ist der Link defekt und führt bei mir am Computer zu einer Webseite mit dem Fehler 404: Die Seite konnte nicht gefunden werden und wenn ich den Link auf meinem iPhone mit dem Safari Browser aufrufe wird eine nicht startbare PDF-Datei heruntergeladen. Gibt es noch eine andere Möglichkeit an das Formular heranzukommen?

 

Viele Grüße

Abdi

    3 replies

    gupta shivangi
    gupta shivangi
    Legend
    Oct 30, 2025 12:45 PM UTC

    Hi Abdi,

    Could you share more details about the license you wish to transfer. The link you are referring to is from 2016, perhaps this is the reason it got outdated or has been updated.

    I can see that you have team's license associated with this email address. I'll be moving this thread to our Enterprise and teams community for further help.


    ^Shivangi

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    Abdurrahman260747872vs4Author
    Participant
    Oct 30, 2025 12:55 PM UTC

    Hello Shivangi, 

     

    thanks for turning back. I already have a ticket id regarding my request: ADB-42283855-W5P1 CRM:06170000004229, but my request for the form is obsolete. It is attached on one of the customer care mails i recieved.

     

    Best regards

    Abdi

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Oct 30, 2025 1:09 PM UTC

    can you update your ticket, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html ?

     

    and do you see the 404 when using a mobile phone's updated non-opera browser with wifi disabled?

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