Skip to main content
Participant
October 30, 2025
Question

Re: Fallnummer zwecks Licenzübertragung?

  • October 30, 2025
  • 1 reply
  • 92 views

Hallo, 

 

anscheinend ist der Link defekt und führt bei mir am Computer zu einer Webseite mit dem Fehler 404: Die Seite konnte nicht gefunden werden und wenn ich den Link auf meinem iPhone mit dem Safari Browser aufrufe wird eine nicht startbare PDF-Datei heruntergeladen. Gibt es noch eine andere Möglichkeit an das Formular heranzukommen?

 

Viele Grüße

Abdi

    1 reply

    Shivangi_Gupta
    Community Manager
    Community Manager
    October 30, 2025

    Hi Abdi,

    Could you share more details about the license you wish to transfer. The link you are referring to is from 2016, perhaps this is the reason it got outdated or has been updated.

    I can see that you have team's license associated with this email address. I'll be moving this thread to our Enterprise and teams community for further help.


    ^Shivangi

    Participant
    October 30, 2025

    Hello Shivangi, 

     

    thanks for turning back. I already have a ticket id regarding my request: ADB-42283855-W5P1 CRM:06170000004229, but my request for the form is obsolete. It is attached on one of the customer care mails i recieved.

     

    Best regards

    Abdi

    kglad
    Community Expert
    Community Expert
    October 30, 2025

    can you update your ticket, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html ?

     

    and do you see the 404 when using a mobile phone's updated non-opera browser with wifi disabled?