Re: Horrible first impression with Chat Support

Just a note that if you have an enterprise level contract you should NOT be using the regular customer chat. You need to contact Enterprise support. To do that you raise a support case with your Admin Console. I can't tell whether this was the case, but it's a common mistake.

@SeeGeeArtist 

accidental dropped chats are not infrequent.  you can continue your opened case, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html