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jcarxav
Participant
April 3, 2018
Answered

Re: New Lightroom CC install Errors

  • April 3, 2018
  • 2 replies
  • 467 views

Same issue here (various versions of Windows).  The way my employer has our workstations set up we log into the domain and our personal folders (desktop, documents, etc) are mapped to a network drive for redundancy among other things.  This is not something I can easily edit--temporarily or otherwise--under current policy as it would break other things.

I've tried uninstalling Lightroom (bad idea since now I can't seem to reinstall it) as well as trying to install older versions with no luck.  It's always the same issue:

Exit Code: 156

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 2 warnings(s)

FATAL: Error (Code = 156) executing in command 'CreateSymlinkCommand' for package: 'AdobeLightroom-mul', version:7.2.0.1156743

FATAL: Error occurred in install of package (Name: AdobeLightroom-mul Version: 7.2.0.1156743). Error code: '156'

WARN: Unable to create directory "\\XXXXXXXXX\users\HomeFolder\XXXXXXXXX\..\Desktop". Last Error: 88207760. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.

WARN: Unable to create symlink at "\\XXXXXXXXX\users\HomeFolder\XXXXXXXXX\..\Desktop\Adobe Lightroom Classic CC.lnk"

-------------------------------------------------------------------------------------

This is under an admin account (I am admin on this machine) and I've manually run the Adobe CC updater app as administrator via right-click context menu.  From what I am picking up here, Lightroom is now unavailable to me at work because...it can't create a shortcut that I would have deleted immediately anyway (who uses them anymore?? that's what the taskbar and launcher are for).

Are there any other solutions that don't require me to remap my drives, edit registry settings, or otherwise anger my boss in IT?  It would be one thing if this were my personal workstation where I could edit whatever settings it takes to get things working.  But with a computer owned by our IT department I need to follow policy.  And, no, getting a different computer that's not network mapped/joined to a domain is not an option, but using other software may have to be.

    This topic has been closed for replies.
    Correct answer alisterblack

    It looks like it is not the permissions to install on your machine that are the issue, but rather the access to required system folders etc. You would have to work with your local IT admin to see if the required access was possible. If you run into issues I would recommend opening a support case so that support can look into this in more detail.

    To contact support please use one of the following options.

    Creative Cloud for Enterprise - from the Admin Console go to the support tab to open a case. Phone and chat options are also available here.

    Creative Cloud for Teams - from the CCT Admin Console go to the Help tab for chat and phone options.

    Alternatively please go to  https://helpx.adobe.com/contact.html

    2 replies

    alisterblack
    alisterblackCorrect answer
    Inspiring
    April 4, 2018

    It looks like it is not the permissions to install on your machine that are the issue, but rather the access to required system folders etc. You would have to work with your local IT admin to see if the required access was possible. If you run into issues I would recommend opening a support case so that support can look into this in more detail.

    To contact support please use one of the following options.

    Creative Cloud for Enterprise - from the Admin Console go to the support tab to open a case. Phone and chat options are also available here.

    Creative Cloud for Teams - from the CCT Admin Console go to the Help tab for chat and phone options.

    Alternatively please go to  https://helpx.adobe.com/contact.html

    Bani Verma
    Legend
    April 4, 2018

    Branched out as a new thread and moved to Deployment for Creative Cloud for Team, Enterprise, & CS​ community.