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james_0270
Participant
September 19, 2025
Answered

Re: no way to cancel free trial....adobe acrobat mobile

  • September 19, 2025
  • 1 reply
  • 136 views

For some reason when I try your steps this is what it shows me when dealing with an AI asst.

 

Also it says this on my home profile page:

 

This is what it shows me:

 

it shows nothing for me to manage?  does that mean I do not have the free trial?  even though I put in my CC information?

 

 

 

    Correct answer Anshul_Nautiyal

    Hi @james_0270,

     

    Thank you for reaching out. After reviewing, I can confirm that the Adobe ID used for this query is associated only with an active Enterprise contract. There are no active trial plans linked to this account. The prompt to contact your administrator appears because the license is managed by your school and has been assigned to you under this email address.

     

    Regarding your request to cancel the Adobe Stock free trial, no trial plans are associated with this Adobe ID. It is likely that the plan was purchased or activated under a different email address. I recommend checking any other email accounts you may have used.

     

    Hope this helps. Let us know if you need further assistance.

     

    Regards,
    ^AN

    1 reply

    A
    Community Manager
    Anshul_NautiyalCommunity ManagerCorrect answer
    Community Manager
    September 19, 2025

    Hi @james_0270,

     

    Thank you for reaching out. After reviewing, I can confirm that the Adobe ID used for this query is associated only with an active Enterprise contract. There are no active trial plans linked to this account. The prompt to contact your administrator appears because the license is managed by your school and has been assigned to you under this email address.

     

    Regarding your request to cancel the Adobe Stock free trial, no trial plans are associated with this Adobe ID. It is likely that the plan was purchased or activated under a different email address. I recommend checking any other email accounts you may have used.

     

    Hope this helps. Let us know if you need further assistance.

     

    Regards,
    ^AN

    J
    james_0270Author
    Participant
    October 13, 2025
    Hello,

    So I just received this email, stating that my contract will continue and if I don't cancel by the 16th then I will be charged.

    This is the email they sent it to because this is the one I attempted to register it with. Apparently I do have a membership. I would like to cancel it before I get charged for something I haven't even been able to access.

    [cid:b71bab38-3264-416c-b5ca-a939e6cf885d]

    Then when I go in to delete, from same account, same email, this appears:

    [cid:83f45ce7-a42f-40f7-b82e-780941b64433]

    Then when I click to get into my Adobe Stock, this appears:

    [cid:a49bedd7-eee1-48f2-bcd5-5934d3bef770]



    Thanks,


    James "Fritz" Scheuer

    Princess Anne Middle School

    Earth and Physical Science



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    A
    Community Manager
    Anshul_NautiyalCommunity Manager
    Community Manager
    October 13, 2025

    Hi @james_0270,

    Thanks for reaching out. As checked, you have an active enterprise contract associated with the Adobe ID you used to post this query. Please note that this subscription is owned and managed by your university.

    Could you please confirm if you are looking to cancel this subscription, or if you have an individual subscription associated with another email ID?

    Please note that you cannot cancel your enterprise subscription, as it is owned and managed by your university. 

    Awaiting your response.

     

    Regards,


    ^AN

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